Disability Equality & Customer Care
Course Code: AJA 9
Aims
- To introduce participants to a new and challenging view of disability.
Learning Outcomes
- To explore definitions of disability and how they shape our approach to working with disabled people
- To explore the language and terminology used in relation to disability
- To examine media images and reflect on how this feeds negative attitudes and language towards Disabled People
- To introduce the social and medical models of disability and their impact on the lives of Disabled People.
- To identify actions to put new learning into practice and improve services for customers
Target Audience
This course is appropriate for all service providers e.g. shops, Health Services
Number of Students
Minimum: 6 Maximum: 20
Course Requirements
1 day (5 hours)
Resources
AJA course materials provided. Other recommended resources on display during the course.